After hours
A bot on the night shift.
It answers with your office’s script, books what it can, and pages the on-call tech when it can’t wait.
Bots← All industries
Solutions · Home services
The call you miss is the job you lose.
A burst pipe at 9 pm calls the next number on the list. Unbound answers it, books it, and hands the office the job before anyone checks voicemail.
100+ countries · Cloud, hybrid, or onsite · 1 to 1,000 seats
A day on Unbound
One emergency call, from the 9 pm ring to a signed repair.
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The bot answers after hours, and an emergency pages the on-call tech. The bot answers.
A homeowner calls about a burst pipe. The bot confirms the address, books the on-call tech, and texts a confirmation.
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The text thread sits beside the call, recorded and transcribed. The office already knows.
The dispatcher opens the task: recording, transcript, booking, and texts. Overnight hang-ups are already callback tasks.
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When dispatch assigns the job, a workflow texts the homeowner the tech's name, photo, and arrival window. The homeowner knows who's coming.
The moment the job is assigned, a workflow texts the homeowner: the tech's name and photo, the arrival window, and a link to reply. When the truck is 15 minutes out, a second text says so.
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A job waits in the queue until a callback offers to the tech. The tech works from the truck.
On site, the tech opens the job on an iPhone, sees past calls and texts, and texts a photo from the business number.
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The proposal sends from the record and comes back signed before the tech leaves. Signed at the kitchen table.
The homeowner signs the repair proposal on the tech’s iPad and pays through the payment step. A workflow texts the review request.
Night calls go to the bot on the after-hours queue. A real emergency reaches the on-call tech, transcript and address included. How the bot answers your phones
Calls answered
When the office can’t pick up, a bot does.
Busy season, lunch hour, or 2 am. The call rings the next person who’s free, and when nobody’s free, the bot picks up.
Overflow
The 8 am rush still gets answered.
Set a cap on how many calls a queue holds. Past it, the rest move to another queue, a workflow, voicemail, or a ring group instead of piling up. Emergencies and repeat callers go to the top.
RoutingMissed calls
A hang-up becomes a callback.
A call nobody answered lands on the list as a callback with the recording attached, and someone owns it.
QueuesOffice and truck
One number for the office, the truck, and the customer.
The business number rings the desk phone, the laptop, and every tech’s phone. Calls, texts, and voicemail land in one inbox, and a tech can add a text to a live call so the homeowner sends a photo of the unit.
Close and come back
Quote, sign, and get paid before leaving the driveway.
The proposal, the signature, and the payment come from the same record that took the call. Then the next visit starts itself.
Before
- The quote gets written up back at the office, after dinner.
- The proposal goes out by email, and the signature shows up days later.
- Somebody remembers to ask for a review. Sometimes.
On Unbound
- The tech builds the proposal from the job in the driveway, with nothing re-typed.
- The homeowner signs on the iPad or by text and pays on the spot. The signed copy files on the record.
- The job closes and a workflow texts the review link. Maintenance reminders go out on the schedule you set.
Your field software
The field app your techs already use stays put.
We connect Unbound to your field service software as part of your setup. Unbound’s the phone, the bot, and the customer list, not a dispatch board, and the bot checks the calendar and updates the job without re-typing it.
Questions
What home services owners ask.
Can the bot book a job, or just take a message?
It books. Once your scheduling software is connected, the bot checks the calendar, books the visit, and texts the homeowner. Anything you tell it not to decide, a person decides, with the call transcript in front of them.
How do I know the bot handled a call well?
Play it back. The bot’s calls sit on the job with the transcript, next to your office’s calls. A manager listens in live and steps in when a call is going wrong.
Does Unbound replace our field service software?
No. Keep it. We connect Unbound to it as part of your setup, so calls, bookings, and job updates reach the software your techs already use.
Is there an app for techs in the field?
Yes. Native apps for iPhone, iPad, and Android run the full platform: calls and texts on the business number, the customer record, proposals, e-signature, and payments.
Find out how many night calls you’ve been missing.
Open a free 30-day account with sample data loaded. Point your after-hours line at the bot, and read the booked jobs over coffee the next morning.