Swap the office phone system, the chat app, and the meeting tool for the login your contact center already uses. When your team calls, chats, or meets about a customer, it ends up on that customer's record.
100+ countries · Cloud, hybrid, or onsite · 1 to 1,000 seats
That's also why the AI in your calls, chat, and meetings is useful. Ask it an HR or sales question in Unbound instead of pasting it into ChatGPT, and the answer comes back with the account, the history, and your policies already in it. No connectors to wire up, no second set of security settings, no extra license.
Desk phones, the desktop softphone, and the mobile app share the same line keys. Calls are transcribed and translated live, and any phone number on a record is a call button. An assistant who's delegated an executive's line sees it, screens or answers it with a warm handoff, and places calls that show the executive's number, from the web app or a desk phone.
Your rep dials from a person or an opportunity, at the desk or on their phone, and the call shows up on that record's timeline. A direct number routes around do-not-disturb and each person's own schedule.
The Operator panel shows people, queues, ring groups, and outside numbers as tiles. Drag a live call onto one, warn them first or send it right over, and a one-click "are you available?" message checks before you do either.
Messages show up next to calls, texts, and faxes, and a copy goes to email.
Bring the numbers your customers already dial. HD voice and geo routing cover 100+ countries.
Pin a channel, DM, or thread to the customer it's about, and whoever's reading can open the record right there. You decide which conversations the knowledge base learns from.
Chat in detailEveryone gets a personal room that's always ready, plus scheduled meetings and join by link, with screen share, live transcription, and translation. When a customer meeting wraps up, a bot posts the summary to that customer's thread and files the notes.
Ask a question in a chat thread and a bot answers from the pinned customer, or brings in a teammate when it needs judgment.
Your team and your customer share the board, and you can look at it as a board, a table, or a Gantt. When an item moves, a workflow takes the next step.
Yes. The bot answering in a chat thread is one of the bots on your queues. See how supervisors watch and score them.
Yes. Phone, chat, and Meet sit on the same login as your contact center and CRM, with one presence and one directory. Desk phones, the desktop softphone, and the mobile apps all ring the same number.
ChatGPT starts from a blank page. The AI inside Unbound starts from your customers, your records, and your policies, because it runs where the work already happens. Nothing to connect, no second admin console, and nothing new to log into.
Only the chats, meetings, and internal calls your security rules allow. Everything else stays out of it.
Yes, from their customer or partner portal. They work their own items and can see how the rest is going.
Yes. An assistant who's delegated an executive's line sees it, screens or answers with a warm handoff when the executive wants in, and places calls that show the executive's number, from the web app or a desk phone.
Your account comes with sample data already loaded. Call a teammate from the directory, pin a deal to a channel, and start a meeting from it.