We have done this before.
We're a core team with twenty-plus years each in this industry, and this is our fourth company in the space. We've run 1,000-seat contact centers, so we build for the floor, not the demo.
At every company before this one we watched the same fight: the phone system against the contact center, the CRM against both, and marketing off to the side. We built Unbound as one platform to end it.
100+ countries · Cloud, hybrid, or onsite · 1 to 1,000 seats
Three companies taught us. The fourth is Unbound.
Each company taught us one thing, and we carried it into the next. Unbound is where all four lessons finally live together.
- Company one
One queue for every channel.
A desk carved up by channel is three products pretending to be one. So voice, chat, SMS, email, and webchat route by the same rules.
- Company two
Run where the customer runs.
Some operations can't move into someone else's cloud. So the platform runs in our cloud, in their building, or across both.
- Company three
Own the voice layer.
Lease your voice layer and it sets the limits of everything you build on it. So we wrote our own SIP, media, and video engines.
- Company four · Unbound
One record under all of it.
Every product writes to one data model, so each customer is exactly one record.
Backed by BACK Ventures.
Four rules from running floors.
Operators live in this software for a whole shift. We learned these rules working next to them.
- Screens for a full shift.
We design every screen in full before we build it, and keep it compact enough to scan on a busy floor.
- Operators build it.
The people running the floor put workflows, forms, and bots together themselves. When code's needed, it's normal JavaScript.
- Bots share the list.
Bots pull tasks from the queues your team works, show up on the wallboard, and get graded like everyone else. Meet the bots
- Security in the data model.
Every record carries a record type, and permissions, encryption, and the audit log are built into the data itself.
What people ask about us.
Who builds Unbound?
A core team with twenty-plus years each in this industry. It's our fourth company in the space, and we've run 1,000-seat contact centers ourselves.
Is Unbound assembled from acquisitions?
No. One team wrote it on one codebase and one data model, and every product runs on that.
Do you run your own voice and video?
Yes. We wrote our own SIP, media, and video engines, and they carry HD voice with geo routing in 100+ countries.
Where does Unbound run?
Wherever you need it: in our cloud, on your own servers, or both at once. It's the same product in each.
See the platform, then meet the team.
Spend 30 days with it on sample data and judge the work yourself, or talk to the people who built it.