Home services
After-hours calls answered and booked, and crews close the job from the truck.
See home servicesSolutions
See how your industry runs on Unbound.
Eight industries, one platform. Pick yours and walk through a real day: the calls, the bots, the records, and the signatures.
100+ countries · Cloud, hybrid, or onsite · 1 to 1,000 seats
Find your industry
Pick your industry and see a real day on Unbound.
Healthcare
One queue for every location, and fax and forms on the patient record.
See healthcareBPO
Every client’s queue, script, and QA from one login.
See BPOAnswering services
The bot takes the easy calls, and each account keeps its own hand-off rule.
See answering servicesSaaS
Tickets, calls, chats, and the renewal on one account.
See SaaSE-commerce
Order questions answered, and the ads stop chasing people who already bought.
See e-commerceFinancial services
Calls checked against your disclosures, in our cloud, your data center, or both.
See financial servicesReal estate
Leads answered while they’re warm, and agreements signed from the same record.
See real estateThe same platform underneath
Different days, the same record underneath.
A burst pipe, a referral fax, and a listing lead land the same way. What changes by industry is the workflow, and your team builds it on a visual canvas.
- One queue
Calls, chats, texts, email, and fax route the same way.
- Bots on the queue
A bot takes the routine work and passes the rest to a person, notes and all.
- One record
Calls, messages, and signatures on one person.
- Your workflow
Built on a visual canvas by your team.
- Who can see what
Access set by role, for people and bots.
Questions
What buyers ask before picking an industry page.
Is Unbound a different product for each industry?
No. It’s one product for every industry: contact center, team phone and chat, CRM, customer data, and marketing automation on one data model. What changes is the workflow your team builds on it.
Do bots work the same way in every industry?
Yes. A bot joins your queues with skills and priority, takes voice, chat, SMS, and email alongside your team, and follows the same routing rules whatever the industry.
How does a manager keep a bot in check?
You decide who can see what, and a bot gets access the way a person does, by role. Managers listen in live, grade it the way they grade people, and step into the conversation. Its changes land in the audit log.
My industry isn’t listed. Does it still fit?
Most likely. The platform’s the same for every industry. Talk to us and we’ll walk through your day on it.
Walk through your own day on a trial account.
Open a free 30-day account with sample data loaded, and see the queue, the customer record, and the workflows already working together.