Queues
A queue per location, or one for all.
Each office gets its own queue and overflows to the others in the order you choose.
Queues← All industries
Solutions · Healthcare
One phone line for every location you run.
A patient calling your third location gets the same answer as your main office. Unbound puts your front desks on one queue, lets a bot take the routine calls, and keeps calls, texts, and faxes on the patient’s record.
100+ countries · Cloud, hybrid, or onsite · 1 to 1,000 seats
A day on Unbound
One day at a multi-location practice, and nobody sits on hold.
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The bot answers from the shared queue, then moves into the booking step. The bot moves the appointment.
Before any office opens, a patient calls to move Thursday. The bot books Friday and texts the confirmation.
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A call offers to the next open desk, right beside a chat waiting in the same list. The next open desk picks up.
Downtown is slammed. A front desk at another location answers with the patient’s record and past calls already open.
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The fax number sits on the record, next to the phone the bot texts to book. The referral fax files itself.
A workflow reads the fax, files it on the patient, and opens a scheduling task. A bot texts the patient to book.
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The escalated call waits on the on-call phone. Urgent goes to a person.
A patient describes chest pain. The bot follows your escalation rule and hands the call to the on-call clinician, transcript attached.
Before the doors open and after they close, a bot moves appointments and answers hours questions from your practice number. Symptoms follow your escalation rule to a person. How bots work the front desk
Every location
One queue for every front desk, in the order you set.
Route calls to whichever desk is open, so a patient calling a busy office still reaches a person.
Wallboard
See which desk is drowning.
Queue depth, longest wait, and service level per location, live, on a board the manager pops out to any screen.
WallboardLanguage
Patients served in their language.
A Spanish-speaking patient reaches a Spanish speaker, and live translation covers voice, chat, text, and email.
RoutingPaperwork
Fax, forms, and signatures land on the patient record.
Inbound fax lands in the queue like a call, and a workflow files it. Intake forms skip fields already on the record, consent goes out for e-signature, and every location’s calls and notes sit on one patient.
Unbound sits beside your EHR, not inside it.
It’s the phone, queue, text, fax, and bot layer your staff work in. Workflows connect it to your scheduling tool, so a bot or a front desk moves an appointment while the patient’s still on the line, and reminders go out from the number patients already call. It’s covered by SOC 2 and HIPAA, and staff and bots see only what their role allows.
Questions
What practice administrators ask.
Does Unbound meet HIPAA requirements?
Yes. Unbound covers HIPAA and SOC 2. Patient calls, messages, and files are encrypted in transit and at rest, access is set by role, and changes are logged.
What does the bot do when a patient describes something urgent?
It follows the escalation rule you set and hands the call to a person, such as the on-call line, with the transcript and the record attached. The patient doesn’t have to repeat anything.
Can managers review what a bot said to patients?
Yes. Bot conversations sit on the task with their transcripts, under your media policy. Managers can listen along while a call’s happening, grade it on the scorecard your staff get, and take over whenever they choose.
Does Unbound connect to our EHR?
Unbound isn’t an EHR, so it works beside yours. Workflows connect it to your scheduling tool, so appointment changes made on a call reach the schedule without re-typing.
Try it on one office’s after-hours calls.
Open a free 30-day account with sample data, send one office’s after-hours calls to a bot, and read what it resolved before the doors open.