Terms of Service Agreement

This Master Services Agreement ("Agreement") is entered into on the date you click "I Agree" between Unbound and the business entity on whose behalf you are acting, or if no such entity exists or you lack authority to bind such entity, then with you individually ("Customer"). By accepting this Agreement, you represent and warrant that you are authorized to bind your employer or the entity on whose behalf you are using the Services, and such entity has the financial capacity to meet the obligations under this Agreement. If you do not have such authority or are using the Services for personal use only, you acknowledge that you are entering into this Agreement individually and will be personally liable for all obligations hereunder.
This Agreement includes and incorporates the Terms of Service below, the Service Level Agreement (including any Service Annexes or Statements of Work executed by the Parties and which refer to this Agreement), the Acceptable Use Policy, the Privacy Policy, and the Order(s).
Unbound reserves the right to make reasonable modifications to the Terms of Service at any time by posting the updated version on Unbound's website at https://unbound.cx/legal/terms-of-service. We will provide you prior written notice of any material changes via email to the address provided by the Customer or through prominent notice within the Service interface. Revisions and updates will be effective as of the date stated in the updated Terms of Service. Your continued use of the Services on or after the effective date of the revised Terms of Service constitutes your acceptance of such updated Terms of Service.

1. DEFINITIONS

In the Agreement the following definitions apply:

"Activation Package" means the professional services to be delivered by Unbound during the Implementation Phase whereby the Service is made fully operational in accordance with the Statement of Work and other scoping documentation (if any) enabling Customer to go-live, and receive the Services. This includes, without limitation, the enablement of an account, the creation of users, activation key or passwords, completion of any cutover, and go-live Day 2 support for new version upgrades and updates.

"Customer” means the relevant Customer entity named on the Cover Page or on the Order as the case may be. Unbound may accept instructions from a person who Unbound reasonably believes is acting with the Customer’s authority or knowledge.

"Effective Date” means the date of last signature by the authorized representatives of the Parties to the Order or this Agreement, as the case may be.

"Implementation Phase” has the meaning given to it in Section 2.2.

"Order” means Unbound’s order form, quote, invoice, prospectus, or proposal evidencing a subscription for the Services specifying the Product and the applicable Service Fees, signed by the Customer. Each such Order is incorporated herein by reference (if any conflict between the terms of this Agreement and the terms of any such Order, the terms of the Order prevail).

"Party” means either Unbound or the Customer; “Parties” means both Unbound and the Customer.

"Price” and “Pricing” shall have the meanings afforded them in the Order.

"Privacy Policy” means the Unbound privacy policy available at https://unbound.cx/legal/privacy-policy.

"Professional Services” means the Activation Package and ongoing Technical Support services (if any) specified in the Order.

"Scheduled Maintenance” has the meaning given to it in the Service Level Agreement.

"Services” means each service described in the Order to deliver the Product including, but not limited to, the cloud-native service, online hosting, maintenance, Professional Services, support services and any other services or products provided by Unbound to Customer as set forth on an Order.

"Service Capacity” means the volume of Software Licenses or Resources (as such term is used in the Order) to the Products purchased by the Customer as set forth on the Order.

"Service Fees” means the price for Services including, but not limited to, the Software License Fees and Professional Services fees detailed in the applicable Order, the Usage Rates, and all applicable excise, sales, use, or other taxes, fees or charges applicable to the Product and Services.

"Software” has the meaning given to it in Section 4.3.

“Telephone Answering SLA” means the time it takes from when a telephone call arrives at the Unbound platform until it is answered by either an Unbound Agent or an AI Workflow based on the Customer’s configuration.

“Call Abandonment Rate” means the percentage of calls that are not answered by either an Unbound Agent or an AI Workflow based on the customer’s configuration over the course of a month. Calls that are terminated in under 10 seconds are not considered abandoned and instead considered “caller error”. Unbound reserves the right to modify the “caller error” time limit per account based on actual traffic.

“Caller Error” means a call that is received by Unbound and then quickly terminated, such as a miss dial by a Caller.

"Service Level Agreement" or "SLA" means the service level agreement which can be found at https://unbound.cx/legal/service-level-agreement

"Technical Support" means either the Standard, Business, or Enterprise technical support services ordered by the Customer, or such customized support services agreed between the Parties and described in the Order and/or Statement of Work ("Elective Services"). Technical Support does not include services for (i) any problem resulting from the misuse, improper use, alteration, or damage of the Software, (ii) any problem caused by modifications in any version of the Software not made or authorized by Unbound, (iii) any problem that is not reproducible by Unbound.

"Term” has the meaning given to it in Section 7.1.

"Terms of Service” means Sections 1 to 12 (inclusive) of this document, the general terms and conditions of the Agreement.

"Usage Rates” means non-defined usage-based charges billed monthly at the then-current rates as provided by Unbound to Customer.

"User” means anyone who is permitted by the Customer to use or access the Service purchased by the Customer.

In the Agreement headings and bold type are for convenience only and do not affect the interpretation of the Agreement. Words importing the singular include the plural and vice-versa. In the event of an inconsistency between the terms of the documents comprised within the Agreement, the order of precedence shall be as follows: (i) the Order, (ii) the Terms of Service, (iii) the Service Level Agreement, (iv) Service Annexes (if any), (v) Cover Page (if any).

2. SERVICE AND SUPPORT

1. Subject to the terms of this Agreement, including but not limited to the Customer's payment of the Service Fees, Unbound agrees to provide Customer the Services specified in the Order in accordance with the service levels detailed in the Service Level Agreement.
2. Where the Customer has ordered the Activation Package, promptly following the Effective Date, Customer and Unbound shall jointly develop a migration plan designed to complete Unbound's migration and installation of the full scope of Services contemplated in the Order (the "Implementation Phase").
3. Unbound reserves the right to perform Scheduled Maintenance and update or modify its cloud infrastructure at any time provided that such updates and modifications do not result in a material reduction in the use of the Services. Scheduled Maintenance will not normally result in service interruption.
4. Unbound will provide the Services in a professional manner, using personnel whom Unbound have determined to have appropriate skill and experience for the Services ("Personnel"). The Personnel may include third party subcontractors and/or affiliates, although Unbound (and not Unbound Personnel directly) will ultimately remain responsible to Customer for the performance of Unbound obligations under this Agreement and the oversight and payment of Unbound Personnel.
5. Unbound agrees to use industry standard programming and training practices as well as security procedures to avoid insertion of any virus, trojan horse, worm, time bomb, back door or other software designed to disable a computer program automatically or permit unauthorized access and to scan for viruses and remove any viruses found.

3. LICENSE

1. Subject to the terms and conditions of this Agreement, Unbound hereby grants Customer a non-exclusive, non transferable, non-sublicensable, limited user-subscription based license to access and use the Services with the number of Users and type of user-subscription licenses set forth on the Order until the expiration or sooner determination of the Agreement pursuant to Section 7.
2. The Services are solely for the use of Customer and its Users and does not extend to third parties. Customer is responsible for the use of the Services by Customer's Users.

4. RESTRICTIONS AND RESPONSILITIES

1. As part of the Implementation Phase process, Unbound will provide Customer with information and access to Unbound’s Products and Services. Where the Customer is responsible for any preparatory work, such as the provision of items required by Unbound in order to fulfil its obligations, the Customer shall ensure that all such activities are completed and items are made available in sufficient time to allow Unbound to complete its work in accordance with the agreed timetable. Customer agrees that it will have the necessary resources, capacity, expertise and ability in terms of equipment, software, know-how and personnel with suitable training, education, experience, know-how, competence and skill to perform its obligations to facilitate the delivery of the Services.
2. Customer may use the Services for its own purposes and agrees not to rent, lease, sublicense, timeshare, or otherwise distribute the Product for resale, or to host applications to provide service bureau, time-sharing, or other computer services to third parties, or otherwise make available the Product to any third parties. Customer represents, covenants, and warrants that Customer (a) will use the Services only in compliance with Unbound's standard published policies then in effect at https://unbound.cx/legal/aup (the "Acceptable Use Policy") and all applicable laws and regulations, or any license applicable to the Customer in any country where Service is provided; (b) provides evidence of such compliance in response to a request from Unbound; (c) does not, or permit, any user to use the Services in any manner which is illegal; (d) remains responsible for any access and use of the Services by users and ensures that its list of users is kept current, and that the Customer terminates access immediately for anyone who is no longer a user; and (e) takes appropriate actions to protect the licensed Services and all parts thereof from unauthorized copying, modification, or disclosure by its Users and other third parties. Customer may not use or access the licensed Services if Customer is a direct competitor of Unbound or for purposes of monitoring the availability, performance or functionality of the Services, or for any other benchmarking or competitive purposes.
3. Customer will not, directly or indirectly, reverse engineer, decompile, disassemble or otherwise attempt to discover the source code, object code or underlying structure, ideas, know-how or algorithms relevant to the Services or any software, documentation or data related to the Services ("Software"); modify, translate, or create derivative works based on the Services or any Software (except to the extent expressly permitted by Unbound or authorized within the Services).
4. Unbound reserves the right to suspend access to the Service if Unbound considers that there is, or is likely to be, a breach of security; and require the Customer to change any or all of the Customer's passwords. If Unbound suspends the Services pursuant to this Section 4.4 or Section 7.3 (Payment), Unbound will have no liability for any damage, liabilities, losses (including any loss of data or profits), or any other consequences that Customer may incur in connection with any such suspension.
5. Customer acknowledges and understands that Unbound's Services rely on existing Customer infrastructure (not provided by Unbound) or Customer’s other vendor infrastructure and are dependent on high-speed, quality broadband access to each Customer's location and/or datacenter. Service outages may occur that are outside of the control of Unbound. Outages may occur for a variety of reasons including but not limited to power failures, service interruptions by Customer's broadband provider and/or Internet Service Provider, service interruptions by third party service providers and failings of the public internet, Customer's components or PSTN (Public Switch Telephone Network). Should such an outage occur, these will be treated as Excused Outages, (as further defined in the Service Level Agreement), and Unbound's Services may be unavailable in part or entirely until such time that the outage is resolved and access connectivity is restored.
6. Unbound shall use commercially reasonable efforts consistent with prevailing industry standards to maintain the Services in a manner which minimizes errors and interruptions in the Services and shall perform the Technical Support services in a professional and workmanlike manner. Services may be temporarily unavailable for Scheduled Maintenance or for unscheduled emergency maintenance, either by Unbound or by third-party providers, or because of other causes beyond Unbound's reasonable control, but Unbound shall use reasonable efforts to provide advance notice in writing or by e-mail of any scheduled service disruption. However, Unbound does not warrant that the Services will be uninterrupted or error free; nor does it make any warranty as to the results that may be obtained from use of the Services.
7. Customer acknowledges that the use of software that automatically dials telephone numbers pulled from a list and connects either to a live agent or a prerecorded message ("Auto Dialer") that has not been purchased from or provided by Unbound is strictly prohibited. Additionally, the Customer agrees not to engage in short duration calls (i.e. a call equal to or less than six (6) seconds in duration). If Unbound, acting in its sole and absolute discretion, classifies traffic as a short duration call or having been generated from an Auto Dialer, Unbound may treat this as both a violation of the Acceptable Use Policy and a material breach of the Agreement, and may terminate Customer's Service in accordance with Section 7.2 of this agreement. The Parties acknowledge and agree that the Customer is solely responsible for its compliance with the Telephone Consumer Protection Act.
8. Customer shall not: (1) re-classify or re-originate traffic or take any other action to make traffic appear as if it: (i) is anything other than the type of traffic delivered to Customer (including but not limited to making time division-multiplexing packet (TDM) originated traffic appear to be internet protocol (IP) originated) or (ii) originated from a place or on a type of equipment different from the place or type of equipment from where it, in fact, originated; or (2) modify, alter or delete in any manner calling party number information, originating point codes or any other signaling information, or call detail in connection with the transport and termination of traffic to the called party. Upon Unbound's request, Customer shall certify in writing its continued compliance with this Section.
9. If Customer uses Unbound's platform to collect, access, use, store, process, dispose of or disclose credit, debit or other payment cardholder information, then Customer agrees to do so under Unbound's guidelines and best practices for such information. Both Parties shall at all times use all reasonable commercial endeavors to act in compliance with the Payment Card Industry Data Security Standard ("PCI DSS") requirements and the requirements of the Health Insurance Portability and Accountability Act of 1996 (HIPAA), as applicable, including remaining aware at all times of changes to the PCI DSS and HIPAA, as applicable, and shall promptly implement all procedures and practices as may be necessary to remain in compliance with the PCI DSS and HIPAA.
10. Unbound shall use all reasonable commercial efforts to advise and assist Customer with its choice and configuration of equipment to maximize the Services. However, Customer acknowledges that it is responsible for the provision, installation, configuration, monitoring and maintenance of any Customer equipment connected to or used in connection with the Service (including software in or run on such equipment). The Customer shall ensure that any Customer equipment it attaches (directly or indirectly) to the Service is technically compatible with the Service and approved for that purpose under any applicable law or regulation. Unbound does not make any commitment with respect to the interoperability between the Service and any Customer equipment. If Unbound provided equipment is used with the Service, the Customer may rely upon Unbound's representations as to such compatibility and compliance, as of the date of provision.
11. The Products or other components of the Services which Unbound may provide or make available to Customer for use by Customer's users are subject to U.S. export control and economic sanctions laws including the Export Administration Regulations and trade and economic sanctions imposed by Office of Foreign Asset Control ("OFAC"). Customer agrees not to violate such laws and regulations as they relate to Customer's access to and use of the Services. Customer shall not access or use the Services if Customer is located in any jurisdiction in which the provision of the Services is prohibited under U.S. or other applicable laws or regulations, currently Cuba, Iran, North Korea, Syria, Russia, Belarus and the Crimea region of the Ukraine (a "Prohibited Jurisdiction"), and Customer agrees not to permit access to the Services to any government, entity or individual located in any Prohibited Jurisdiction, by any person or entity currently included on the Specially Designated Nationals and Blocked Persons List or the Consolidated Sanctions List maintained by OFAC ("Prohibited Person"), or otherwise in violation of any U.S. or other applicable export embargoes, prohibitions or restrictions. Customer agrees to comply with all applicable laws regarding the transmission of technology exported from the U.S. and the country in which Customer and users are located. Customer represents that, to the best of Customer's knowledge, neither Customer nor any of Customer's Affiliates is an entity that (a) is, or is directly or indirectly owned or controlled by, any person or entity currently included on the Specially Designated Nationals and Blocked Persons List, or the Consolidated Sanctions List maintained by OFAC, (b) is, or is directly or indirectly owned or controlled by, any Prohibited Jurisdiction.
12. Customer hereby agrees to indemnify and hold harmless Unbound against any costs, damages, losses, liabilities, settlements and expenses (including without limitation costs and attorneys' fees) in connection with any claim or action that arises from an alleged violation of the foregoing or otherwise from Customer's use and/or misuse of the Services. Although Unbound has no obligation to monitor Customer's use of the Services, Unbound may do so and may prohibit any use of the Services it believes may be (or alleged to be) in violation of the foregoing.
13. Upon signature of the Agreement, the Parties are entitled to announce publicly the fact that they have entered into the Agreement for the provision of the Service. Any other publicity, announcements and/or press releases about or in relation to the Agreement will require the prior written consent of the other Party which shall not be unreasonably withheld or delayed. Unbound may use the trademark, service mark, trade name, logo or other indicia of origin of Customer or its affiliates in connection with the Agreement or any Service provided under the Agreement on Unbound's website, deal lists, brochure, or in other marketing materials only with the Customer's prior written consent.
14. Customer agrees to cooperate with the reasonable requirements of Unbound in relation to customer satisfaction surveys organized by or on behalf of Unbound.

5. CONFIDENTIALITY; PROPRIETARY RIGHTS

1. Each party (the "Receiving Party") understands that the other party (the "Disclosing Party") has disclosed or may disclose business, technical or financial information relating to the Disclosing Party's business (hereinafter referred to as "Proprietary Information" of the Disclosing Party). Proprietary Information of Unbound includes non-public information regarding features, functionality and performance of the Service. Proprietary Information of Customer includes non-public data provided by Customer to Unbound to enable the provision of the Services ("Customer Data"). The Receiving Party agrees: (i) to take reasonable precautions to protect such Proprietary Information, and (ii) not to use (except in performance of the Services or as otherwise permitted herein) or divulge to any third person any such Proprietary Information. The Disclosing Party agrees that the foregoing shall not apply with respect to any information after five (5) years following the disclosure thereof or any information that the Receiving Party can document (a) is or becomes generally available to the public, or (b) was in its possession or known by it prior to receipt from the Disclosing Party, or (c) was rightfully disclosed to it without restriction by a third party, or (d) was independently developed without use of any Proprietary Information of the Disclosing Party or (e) is required to be disclosed by law.
2. Customer shall own all right, title and interest in and to the Customer Data, however any data that is based on or derived from the Customer Data with all Customer identifiable information removed shall be owned by Unbound. Unbound shall own and retain all right, title and interest in and to (a) the Services and Software and Product, all improvements, enhancements or modifications thereto, (b) any software, applications, inventions or other technology developed in connection with Implementation Phase or support, and (c) all intellectual property rights related to any of the foregoing.
3. Subject to the terms of this Agreement, Customer hereby grants to Unbound a non-exclusive, non-transferable, worldwide, royalty-free right during the Term (as defined below in Section 2) to use, copy, store, transmit, modify, create derivative works of, and display the Customer Data solely to the extent necessary to provide the applicable Services to Customer. Notwithstanding anything to the contrary, Unbound shall have the right to collect and analyze anonymized data and other information relating to the provision, use and performance of various aspects of the Services and related systems and technologies (including, without limitation, information concerning Customer Data and data derived therefrom), and Unbound will be free (during and after the term hereof) to (i) use such information and data to improve and enhance the Services and for other development, diagnostic and corrective purposes in connection with the Services and other Unbound offerings, and (ii) disclose such data solely in aggregate or other de-identified form in connection with its business. Unbound will not re-identify Customer data without the prior written approval of the Customer. No rights or licenses are granted except as expressly set forth herein. Other than as required by law, Unbound shall be under no obligation to store or retain any Customer Data after the termination or expiration of the Agreement.
4. Any ideas, suggestions, guidance or other information disclosed by Customer related to the Services and/or Products and any intellectual property rights relating to the foregoing shall be collectively deemed "Feedback." Unbound shall own all Feedback, and Customer agrees to assign and hereby assigns to Unbound all of its right, title, and interest in and to such Feedback. To the extent that the foregoing assignment is ineffective for whatever reason, Customer agrees to grant and hereby grants to Unbound a nonexclusive, perpetual, irrevocable, royalty free, worldwide license (with the right to grant and authorize sublicenses) to make, have made, use, import, offer for sale, sell, reproduce, distribute, modify, adapt, prepare derivative works of, display, perform and otherwise exploit such Feedback without restriction.
5. Each Party reserves all rights not expressly granted in this Agreement, and no licenses are granted by one Party to the other Party under this Agreement, whether by implication, estoppel or otherwise, except as expressly set forth in this Agreement.

6. BILLING AND PAYMENT

1. Customer will pay Unbound the Services Fees and any other applicable fees described in the Order for the Services, including but not limited to the Professional Services fees and costs related to the Implementation Phase in accordance with the terms therein. Unbound will invoice and Customer will pay the Service Fees and Usage Rates in U.S. dollars. The Customer must pay all charges within thirty (30) days of the date of Unbound's invoice, without any set-off, counterclaim or deduction. Payment must be made by ACH, wire transfer or Credit Card, provided the amount is less then $10,000. If payment is paid via Credit Card Customer agrees to a 3% credit card service charge. Where applicable, Unbound may set-off any amounts it owes to the Customer against any amounts owed by the Customer to Unbound under the Agreement. Unpaid amounts are subject to a finance charge of 1.5% per month on any outstanding balance, or the maximum permitted by law, whichever is greater, plus all expenses of collection.
2. Unless otherwise specified, Service Fees are payable in advance in accordance with the terms of the Order. Usage Rates will be calculated in accordance with the details recorded by, or on behalf of, Unbound. Usage Rates are payable in arrears in the month following. If Customer's use of the Services exceeds the Service Capacity set forth on the Order or otherwise requires the payment of additional fees per the terms of this Agreement, Customer shall be billed for such usage and Customer agrees to pay the additional fees in the manner provided herein. Customer is responsible for all charges respecting the Service, even if incurred as a result of unauthorized use.
3. If Customer believes in good faith that Unbound has billed Customer incorrectly, Customer must contact Unbound no later than fourteen (14) days after the invoice date on the invoice or billing statement in which the error or problem first appeared in order to receive an adjustment or credit. Billing disputes should be directed to Unbound's billing department in writing (billing@unbound.cx) with all information pertinent to the dispute including an explanation of the amount disputed and the reasons. The Customer must pay all undisputed amounts in accordance with Section 6.2 unless the disputed amount is less than 5% of the total invoice amount in which case the total invoice amount shall be due and payable by the due date. Disputes shall be resolved promptly and the resolved amount, if any, payable within fourteen (14) days after resolution. Interest will accrue from the due date on subsequent payments of amounts withheld or credits on overpayments refunded.
4. Customer is responsible for all taxes and fees arising in any jurisdiction imposed on or incident to the provision, sale or use of Service, including but not limited to value added, consumption, sales, use, gross receipts, withholding excise, access, bypass, ad valorem, franchise or other taxes, fees, duties or surcharges (including regulatory surcharges), whether imposed on Unbound or an Unbound affiliate, along with similar charges stated in the Order (collectively "Taxes and Fees"). Some Taxes and Fees are recovered through imposition of a percentage surcharge on the charges for Service. If Customer is required by law to make any deduction or withholding of withholding taxes from any payment due hereunder to Unbound, then, notwithstanding anything to the contrary contained in this Agreement, the gross amount payable by Customer shall be increased so that, after any such deduction or withholding for such withholding taxes, the net amount received by Unbound will not be less than Unbound would have received had no such deduction or withholding been required. The Customer will pay all such Taxes and Fees including those paid or payable by Unbound and any related interest and penalties, for goods or services supplied under the Agreement, except to the extent a valid exemption certificate is provided by the Customer to Unbound prior to the delivery of Service.
5. Usage Rate charges are assessed to Customer's account as Services are utilized and are based on Usage Rates in effect at the time the Service was delivered. Usage Rates may vary depending on a number of factors including but not limited to: (i) the type of Services provided, and (ii) the terminating locations where the Services are offered and provided. Unbound will provide Customer with Usage rates, in addition Unbound will provide written notice (via Customer’s billing email address) thirty (30) days in advance of any Usage Rate changes. Usage-based billing increments are units of sixty (60) seconds.
6. If changes in applicable law, regulation, rule or order materially affect delivery of the Service, the Parties will negotiate appropriate changes to this Agreement. If the Parties cannot reach agreement within thirty (30) days after Unbound's notice requesting renegotiation: (a) Unbound may, on a prospective basis after such thirty (30) day period, notify Customer of the necessary changes to the terms of the Agreement and pass any increased delivery costs on to Customer and (b) if Unbound does so, Customer may terminate the affected Service on ninety (90) days prior written notice to Unbound delivered within thirty (30) days of such notification.

7. TERM AND TERMINATION

1. The initial term of this Agreement shall be the period agreed in the Order commencing on the Effective Date (the "Initial Term") unless terminated pursuant to the provisions of this Section 7. Unless a party gives written notice to the other sixty (60) days before the expiration of the Initial Term or any Renewal Term, this Agreement will renew automatically for successive equivalent periods (each such period renewal term a "Renewal Term"; collectively, the Initial Term and any Renewal Term shall hereafter be referred to as the "Term").
2. In addition to any other remedies it may have, the Agreement may be terminated (a) by either Party if the other Party materially breaches any of the terms or conditions of this Agreement and fails to remedy that breach within thirty (30) days of written notice from the other Party, or (b) by either Party immediately upon notice upon the institution of any insolvency, bankruptcy or similar proceeding by or against the other Party including an assignment for the benefit of creditors, the appointment of a receiver over assets, an attachment of assets lasting more than thirty (30) days, or the other Party ceases to conduct its business operations in the ordinary course of business.
3. In addition to any other remedies it may have, the Agreement may be terminated (a) by either Party if the other Party materially breaches any of the terms or conditions of this Agreement and fails to remedy that breach within thirty (30) days of written notice from the other Party, or (b) by either Party immediately upon notice upon the institution of any insolvency, bankruptcy or similar proceeding by or against the other Party including an assignment for the benefit of creditors, the appointment of a receiver over assets, an attachment of assets lasting more than thirty (30) days, or the other Party ceases to conduct its business operations in the ordinary course of business.
4. Upon the occurrence of any material breach giving rise to termination under Section 7.2 or 7.3 above which has not been waived in writing by Unbound, Unbound may by notice to Customer declare all Service Fees to be immediately due and payable, including all Software License Fees and Professional Services fees for future installments of Services agreed in the Order. Upon such declaration, all Service Fees shall become immediately due and payable, both as to Price outstanding and any Price differential, without presentment, demand, protest or notice of any kind, all of which are hereby expressly waived. Unbound may enforce payment of the same and exercise any or all of the rights, powers and remedies possessed by Unbound, whether under this Agreement or afforded by applicable law.
5. Upon expiration or termination of this Agreement for any reason, Customer's right to access the Services (and Customer Data) and use the Product immediately ceases. Unless Customer is paying for Unbound Storage services (and other than as required by law) Unbound shall be under no obligation to store or retain any Customer Data after the termination or expiration of the Agreement. Termination will not relieve Customer of its obligation to pay in full for the Services up to and including the last day on which the Services are provided.

8. INTELLECTUAL PROPERTY

1. All intellectual property rights either pre-existing or created by either Party during or arising from the performance of the Agreement shall remain the absolute property of that Party or its licensors.
2. Unbound shall hold Customer harmless from liability to third parties resulting from infringement by the Service of any United States patent or any copyright or misappropriation of any trade secret, provided Unbound is promptly notified of any and all threats, claims and proceedings related thereto and given reasonable assistance and the opportunity to assume sole control over defense and settlement; Unbound will not be responsible for any settlement it does not approve in writing.
3. The foregoing obligations in Section 5.2 do not apply with respect to portions or components of the Service (i) not supplied by Unbound, (ii) made in whole or in part in accordance with Customer specifications or using content, designs or specifications supplied by or on behalf of Customer, (iii) that are modified after delivery by Unbound, (iv) combined with or used in conjunction with other products, software, processes or materials not supplied by Unbound where the alleged infringement relates to such combination or use, (v) any unauthorized alteration or modification of the Service or any software, (vi) where Customer continues allegedly infringing activity after being notified thereof or after being informed of modifications that would have avoided the alleged infringement, or (vii) where Customer's use of the Service is not strictly in accordance with this Agreement. Customer will indemnify and hold Unbound harmless against all such claims, proceedings and expenses arising from the matters set out in this Section 5.3 and will immediately upon notification of any such claim by Unbound cease any activity which gives rise to the claim.
4. If, due to a claim of infringement, the Services are held by a court of competent jurisdiction to be or are believed by Unbound to be infringing, Unbound may, at its option and expense (a) replace or modify the Service to be non-infringing provided that such modification or replacement contains substantially similar features and functionality, (b) obtain for Customer a license to continue using the Service, or (c) if neither of the foregoing is commercially practicable, terminate this Agreement and Customer's rights hereunder and provide Customer a refund of any prepaid, unused fees for the Service.

9. WARRANTIES:

1. EXCEPT AS EXPRESSLY SET FORTH IN THIS AGREEMENT, THE SERVICES AND PROFESSIONAL SERVICES ARE PROVIDED "AS IS" AND UNBOUND DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE AND NON-INFRINGEMENT, TO THE EXTENT PERMISSIBLE BY LAW. UNBOUND ADDITIONALLY DISCLAIM ALL WARRANTIES RELATED TO THIRD PARTY TELECOMMUNICATIONS PROVIDERS. BETA OFFERINGS ARE PROVIDED "AS IS" AND "AS AVAILABLE" WITH NO WARRANTIES WHATSOEVER, AND UNBOUND WILL HAVE NO LIABILITY AND NO OBLIGATION TO INDEMNIFY FOR ANY BETA OFFERING WHATSOEVER.
2. Unbound does not authorize anyone, whether a company employee, agent, sub-contractor, or otherwise, to make a warranty of any kind on its behalf and the Customer should not rely on any such statement.
3. Customer warrants and represents that it has the rights necessary to provide Unbound the Customer Information, and that the use of the Customer Materials by Unbound for the purposes of providing services hereunder will not violate the intellectual property or other rights of any person or entity. Customer further represents that it will comply with all applicable laws which enable or are a prerequisite to the legally compliant performance of the services under this Agreement by Unbound, and will provide Unbound with all necessary guidance, if applicable, to be used by Unbound in the performance of the services, including, but not limited to, any updates or other developments affecting such guidance.

10. LIMITATION OF LIABILITY

1. SAVE FOR BODILY INJURY OR DEATH OF A PERSON OR FRAUDULENT MISREPRESENTATION, NEITHER PARTY NOR ITS OFFICERS, AFFILIATES, REPRESENTATIVES, CONTRACTORS AND EMPLOYEES SHALL BE RESPONSIBLE OR LIABLE TO THE OTHER WITH RESPECT TO ANY SUBJECT MATTER OF THIS AGREEMENT OR TERMS AND CONDITIONS RELATED THERETO UNDER ANY CONTRACT, NEGLIGENCE, STRICT LIABILITY, STATUTORY, OR OTHER THEORY: (A) FOR ANY LOSS OF PROFITS, ANTICIPATED SAVINGS, GOODWILL, REVENUE, AND ANY OTHER INDIRECT, EXEMPLARY, INCIDENTAL, SPECIAL OR CONSEQUENTIAL DAMAGES WHATSOEVER; (B) THIRD PARTY CLAIMS AGAINST CUSTOMER FOR DAMAGES, OR (C) FOR ANY MATTER BEYOND UNBOUND’S REASONABLE CONTROL.

2. IN NO CIRCUMSTANCES SHALL Unbound AND ITS OFFICERS, AFFILIATES, REPRESENTATIVES, CONTRACTORS AND EMPLOYEES BE LIABLE FOR ANY OF THE FOLLOWING, EVEN IF INFORMED OF THEIR POSSIBILITY AND REGARDLESS OF THE FORM OF ACTION, WHETHER IN CONTRACT, WARRANTY, STRICT LIABILITY OR TORT, INCLUDING, WITHOUT LIMITATION, NEGLIGENCE OF ANY KIND WHETHER ACTIVE OR PASSIVE FOR (A) DELAY, DAMAGE, OR SERVICE FAILURE, ERROR OR INTERRUPTION OF USE, OR FOR LOSS OR INACCURACY OR CORRUPTION OF DATA OR COST OF PROCUREMENT OF SUBSTITUTE GOODS, SERVICES OR TECHNOLOGY OR LOSS OF BUSINESS IN ANY WAY ATTRIBUTABLE TO ANY SERVICE, PRODUCT OR ACTIONS OF ANY PERSON, INCLUDING BUT NOT LIMITED TO COMPUTER VIRUSES, WORMS, COMPUTER SABOTAGE, 'DENIAL OF SERVICE' ATTACKS, DNS SPOOFING ATTACKS AND/OR OTHER HACKING ATTACKS OF A SIMILAR NATURE.

3. Save for the indemnity under Section 5.2, bodily injury or death of a person or fraudulent misrepresentation, if Unbound is in breach of any of its obligations under this Agreement or if any other liability is arising (including liability for negligence or breach of statutory duty) then, subject to the foregoing, Unbound's total and cumulative liability shall be limited to the lesser of (i) seventy five thousand dollars ($75,000) or (ii) an amount equal to the Service Fees paid by the Customer in the twelve (12) consecutive months preceding the act or acts that gave rise to the liability in each case whether or not Unbound has been advised of the possibility of such damages.

4. Unbound shall not be liable for any loss resulting from a cause over which Unbound does not have direct control, including but not limited to failure of electronic or mechanical equipment or communication lines; telephone or other interconnect problems; bugs, errors, configuration problems or incompatibility of computer hardware or software; failure or unavailability of internet access; problems with internet service providers or other equipment or services relating to Customer's computer; problems with intermediate computer or communications networks or facilities; problems with data transmission facilities, telephone or telephone service; or unauthorized access, theft, or operator errors. Unbound is not responsible for any damage to Customer's computer, software, information technology equipment or other property resulting from Customer's use of the Services.

5. Neither Party shall be liable, nor shall any credit allowance or other remedy be extended, for any failure of performance or equipment due to force majeure which shall include, but not be limited to events which are unpredictable, unforeseeable or irresistible, such as any extremely severe weather, flood, landslide, earthquake, storm, lightning, fire, subsidence, epidemic, pandemic, acts of terrorism, outbreak of military hostilities (whether or not war is declared), riot, explosions, strikes or other labor unrest, civil disturbance, sabotage, expropriation by governmental authorities and any other act or any event that is outside the reasonable control of the concerned Party (a "Force Majeure Event"). In the event Unbound is unable to deliver Service as a result of a Force Majeure Event, Unbound shall be excused from its obligation to deliver the Services and Customer shall not be obligated to pay Unbound for the affected Service for the duration of the event. Force Majeure Events and scheduled maintenance are considered Excused Outages (as further defined in the Service Level Agreement).

11. DISPUTE RESOLUTION

1. Any dispute (other than failure to pay any undisputed invoice properly demanded) shall first be dealt with in accordance with this Section 11. The Parties shall endeavor to amicably resolve any dispute before bringing formal legal proceedings of any kind. The Parties agree to work in good faith at all times to try to reach a settlement within thirty (30) days following the day of written notification of a dispute. The Parties will escalate the dispute internally, as appropriate, to see if it can be resolved. If an agreement cannot be reached by the end of the thirty (30) day period representatives of both Parties shall meet, in person whenever possible. In the event the Parties do not meet or if during two weeks after such meeting, an agreement has not been reached, the Parties may attempt to settle the dispute by mediation in accordance with either (i) the Mediation Process of the Judicial Arbitration and Mediation Services, Inc. (JAMS) or (ii) the Model Mediation Procedures for the Centre for Effective Dispute Resolution (CEDR).
2. The Customer irrevocably agrees that the jurisdiction and venue of any proceeding, suit or action arising out of or in connection with this Agreement shall be the state courts of the state of Missouri or the United States District Court for the Western District of Missouri. Unbound also reserves the right to sue the Customer in the province or state of its domicile. The validity, interpretation and performance of this Agreement will be governed by the laws of the state of Missouri, USA, excluding its conflict-of- laws provisions, and further excluding the United Nations Convention on Contracts for the International Sale of Goods.
3. All negotiations connected with any matter in dispute, shall be conducted in confidence and without prejudice to the rights of the Parties in any future proceedings. Notwithstanding any other provision in this section 11 (and the good faith intention of the Parties to fully utilize the relevant dispute resolution procedures set out in this section 11), nothing herein shall prevent a Party from at any time taking steps to preserve or enforce its rights including by way of interlocutory or other interim or immediate relief in a court of competent jurisdiction.
4. If any action or proceeding is commenced to enforce or interpret any of the provisions of this Agreement, the prevailing party in any such action or proceeding shall be entitled to recover its reasonable attorneys' fees, expert witness fees, costs of suit and expenses, in addition to any other relief to which such prevailing party may be entitled. As used herein, "prevailing party" includes without limitation, a party who successfully brings or defends an action and, as a result, receives a favorable judgment or verdict, or a party who dismisses an action for recovery hereunder in exchange for payment of the sums allegedly due, performance of covenants allegedly breached or consideration substantially equal to the relief sought in the action.

12. GENERAL TERMS

1. Unbound may subcontract the performance of any of its obligations under the Agreement, but without relieving Unbound from any of its obligations to the Customer. Customer agrees and understands that it may need to interact directly with a subcontractor for ordering, provisioning or maintaining the subcontracted Service.
2. Customer may not assign their rights or obligations under this Agreement or any Order without the prior written consent of Unbound, which will not be unreasonably withheld. This Agreement shall apply to any permitted transferees or assignees.
3. Unless otherwise provided in a Service Schedule, Customer may provide Services to third parties or use the Services in connection with goods or services provided by Customer to third parties ("Customer Provided Services") provided that Customer shall indemnify, defend and hold Unbound and its affiliates harmless from any claims arising from or related to any Customer Provided Services. If Customer sells telecommunications services, Customer certifies that it has filed all required documentation and will at all times have the requisite authority with appropriate regulatory agencies respecting the same. Nothing in this Agreement, express or implied, confers upon any third party any right, benefit or remedy under or by reason of this Agreement.
4. All notices under this Agreement will be in writing in the English language and shall be sent by email to the following addresses: (a) to Unbound addressed to legal@unbound.cx, or (b) to Customer at the email or other address shown on the Order or Cover Page to the Agreement, as applicable, (or to any other address and addressee which the Customer has given to Unbound for that purpose). Each Party shall confirm receipt of notice as soon as reasonably possible. Notices given under the Agreement (a) if sent by prepaid post, are deemed to be given by the sender and received by the addressee three (3) normal business days from and including the date of postage, or (b) if sent by email, when transmitted to the addressee; but if transmission is on a day which is not a normal business day or after 5:00p in the addressee's time zone, it is deemed to be duly given and received on the next normal business day.
5. Each Party shall comply with all applicable laws, rules and regulations associated respectively with Unbound's delivery or Customer's use of the Service under the Agreement.
6. This Agreement may only be modified or supplemented by an instrument executed by an authorized representative of each Party.
7. A waiver by either Party of any term or condition of this Agreement in any instance shall not be deemed or construed as a waiver of such term or condition in the future. No waiver by either Party of any breach of this Agreement shall be considered valid unless in writing. The failure or delay of either Party in exercising any of its rights under this Agreement shall not constitute a waiver of that Party's rights.
8. The relationship between the Parties is not that of partners, agents, or joint ventures. This Agreement may be executed in one or more counterparts, all of which taken together shall constitute one instrument. Electronic signatures shall be sufficient to bind the Parties to this Agreement. No person or entity who is not a party to the Agreement has any right to enforce any term of the Agreement.
9. This Agreement, including any Schedule(s), Annexes, and the Order(s) executed hereunder, constitute the entire and final agreement and understanding between the Parties with respect to the Service and supersedes all prior agreements, understandings, proposals, or representations relating to the Service, which are of no further force or effect. Customer acknowledges and agrees that it has not been induced to enter into the Agreement by any representation, warranty or other assurance not expressly incorporated into the Agreement.
10. If any provision of the Agreement is held to be invalid or unenforceable, it will be severed from the Agreement, the remaining provisions will remain in full force and effect and the Parties will promptly negotiate a replacement. The Parties acknowledge that each Party or its counsel have participated in the negotiation and preparation of this Agreement. Accordingly, the normal rule of construction to the effect that any ambiguities are to be resolved against the drafter shall not be employed in the interpretation or construction of this Agreement.
11. All sections of this Agreement which by their nature should survive termination will survive termination, including, without limitation, accrued rights to payment, confidentiality obligations, warranty disclaimers, indemnities, and limitations of liability.
12. Each Party warrants that it has the necessary rights, licenses and permissions to enter into and perform its obligations under the terms of the Agreement.