Simple pricing.
No surprises.
Pick a plan. Add what you need. Cancel anytime. No hidden fees, no module licensing, no integration costs.
Everything you need to start strong with modern CX.
- ✓Omnichannel Customer Engagement IVR, voice, and digital messaging (chat, email). AI chatbot lite with agent handoff.
- ✓Core Routing & Reporting Skills-based routing, prebuilt reports, performance tracking.
- ✓No-Code Workflow Builder Design and automate customer journeys with drag-and-drop logic.
- ✓Unified Communications (Basic) Voice and team chat in one workspace.
- ✓Native CRM (Lite) Contact records and interaction history.
- ✓Collaborative Note-Taking Shared space for agent and team notes.
For brands ready to automate, integrate, and go faster at scale.
- ✓Everything in Core, plus:
- ✓Agent Assist Real-time recommendations. Auto-pull orders and customer data. "Super-agent" augmentation for faster resolutions.
- ✓Unified Communications (Expanded) Call, chat, and video collaboration built in.
- ✓Google Drive Integration Centralized document storage and in-workflow file sharing.
- ✓More Third-Party Integrations Connect the tools your team already uses.
- ✓Reporting & Analytics (Enhanced) Custom dashboards, drilldowns. Export to CSV, JSON, or SFTP.
For organizations that demand precision, customization, and predictive intelligence to lead.
- ✓Everything in Core & Pro, plus:
- ✓Predictive Customer Insights RAG-powered intelligence, proactive prompts, behavioral predictions, next-best-actions.
- ✓Native CDP (Full Power) Unified customer view across all touchpoints and channels.
- ✓Full BI Suite Integrate Salesforce, QuickBooks & more. Real-time dashboards, workflow tracking, call retrieval.
- ✓Advanced Omnichannel AI Hyper-personalized chatbot, sentiment awareness, proactive outreach.
- ✓Workflow Builder (Enterprise) Orchestrate complex journeys across teams and tools at scale.
Some features depend on usage -- like telecom and AI. Instead of bundling costs into every plan, you only pay for what you actually consume.
| Category | What's Included | Rate |
|---|---|---|
| Telecom | Voice minutes, inbound/outbound calls, SMS | From $0.01/min · $0.005/SMS |
| AI & Automation | AI chatbot queries, Agent Assist recommendations, predictive insights | $1.00 / 100k tokens |
| Workflow Builder | Automation runs beyond included volume | From $0.01/execution |
| Storage & Collaboration | File storage, call recordings, notes | $0.10/GB |
| Additional Channels | WhatsApp, social integrations, extra numbers | Provider rates + pass-through |
Common questions.
Per-seat licensing penalizes growth. With usage-based pricing, you pay for actual consumption — not the number of humans logged in. Add agents, remove agents, scale seasonally. The price follows the work, not the headcount.
Legacy vendors charge per seat, per module, per channel — then stack on integration fees, professional services, and surprise overages. Unbound is one platform with one pricing model. No hidden module licensing. No integration costs because there’s nothing to integrate.
Yes. Unbound supports bring-your-own-carrier via SIP trunking. Keep your existing telecom relationships and number inventory — we handle everything else.
No long-term contracts required. Month-to-month plans available, with volume discounts for annual commitments. We earn your business every month.
CCaaS, UCaaS, native CRM, workflow builder, AI features, analytics, and admin tools. One platform, all four layers. Usage fees are separate and consumption-based — you only pay for what you use.