Design every journey.
No code required.
Unbound workflow engine runs across voice, chat, email, task, and fax with AI, data lookup, and intelligent routing built in.
One builder. Five channels.
Voice
Inbound and outbound SIP calls with IVR, DTMF, speech recognition
Chat
Real-time chat and SMS with AI bot handoff
Async email flows with wait timers and reply detection
Task
Internal task routing with skill-based queue assignment
Fax
Inbound fax processing with document workflows
Build visually. Run everywhere.
Drag, connect, and publish. Test with live simulation tools before you go live.
Every building block you need.
Bot
AI-powered conversational agent for self-service resolution
Summary
Auto-generates a session summary at any point in the flow
Say
Play a TTS message or audio file to the caller
Say & Gather
Collect DTMF input, speech, or text from the caller
Web Hook
Make an HTTP request to any external API or CRM
Lookup
Query your objects using SQL-like UOQL syntax
Update
Write data back to any record mid-flow
Transfer
Route to a queue, agent, or external number with full context
Send SMS
Trigger an outbound SMS or MMS message
Send Email
Send a transactional email at any point in the journey
Send Fax
Deliver a fax document to any number
Create Task
Spin up a follow-up task in any queue
Set Variable
Transform data using built-in formula functions
Wait
Pause workflow execution on a configurable timer
Create Call
Launch an outbound voice call
Post Feed
Log an activity entry to the engagement feed
Hang Up
Disconnect the current call cleanly
Time Control
Route based on business hours and holiday schedules
Logic
Conditional branching on any session variable value
A/B Routing
Split traffic by percentage to test strategies
Built for the hardest CX problems.
Inbound Voice IVR with CRM Lookup
AI Chat Bot with Human Escalation
Business Hours Routing
Test, replay, and optimize.
Session Analytics
Heatmaps showing which modules get the most traffic, completion rate, average duration per session
Full Replay
Step-by-step replay of any session with transcript, variable values, timing, and exit ports at each node
Simulation Tools
Test webhooks, lookup queries, and time control schedules before publishing. No live calls needed.