Reduce handle time by 40%
Every second counts. Unbound's AI copilot gives agents instant answers, automates repetitive tasks, and guides complex resolutions—all while maintaining quality.
How Unbound reduces handle time
AI that works alongside your agents, not against them
I can help you reset your password. Let me verify your account first...
- Password Reset Process (95% match)
- Account Recovery Steps
Real-time guidance
AI analyzes conversations in real-time, suggesting responses and surfacing relevant knowledge instantly.
- Auto-suggested responses based on context
- Instant knowledge base search
- Compliance warnings and best practices
Automated workflows
Common tasks execute automatically in the background while agents focus on the customer.
- One-click refunds and replacements
- Auto-fill forms from conversation data
- Background verification processes
Issue: Password reset failed multiple times
Resolution: Manually reset, 2FA re-enabled
Follow-up: Security check scheduled
Smart summarization
AI captures all important details automatically, eliminating manual after-call work.
- Instant call summaries
- Automatic ticket categorization
- Key points extraction
The impact on your metrics
Real results from teams using Unbound
Average Handle Time
40% reduction across all channels
First Call Resolution
+15% improvement
Agent Satisfaction
Agents love working faster
Cost per Contact
40% reduction
Fast implementation, immediate results
See improvements from day one
Initial setup
Connect your systems, import knowledge base, configure AI models
Agent training
Interactive training sessions, AI learns from your best performers
Pilot launch
Roll out to select team, gather feedback, optimize suggestions
Full deployment
Complete rollout, see immediate handle time improvements
Ready to transform your handle time?
Join teams saving millions while delivering better experiences.