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CRM

Salesforce

Sync customer data between Unbound and Salesforce

Sync customer data between Unbound and Salesforce. Access records, update fields, and trigger workflows directly from your contact center conversations.

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Features

Everything you get with Salesforce.

OAuth Authentication

Secure login via Salesforce OAuth for enterprise-grade security.

Live Record Lookup

Pull Salesforce records in real-time during calls and conversations.

Field Updates

Update Salesforce fields directly from Unbound workflows.

Trigger Workflows

Launch Salesforce automation based on Unbound events.

Custom Objects

Support for standard and custom Salesforce objects.

Bi-directional Sync

Keep data synchronized between both platforms automatically.

Setup

Up and running in minutes.

1

Connect via OAuth

Authenticate your Salesforce account securely through OAuth.

2

Map Your Fields

Choose which Salesforce fields to sync with Unbound.

3

Build Workflows

Add Salesforce lookup and update nodes to your call flows.

Use Cases

What teams build with Salesforce.

Pull customer account details during inbound calls

Update case status after support conversations

Create new leads from qualified conversations

Trigger follow-up tasks in Salesforce automatically

Ready to connect Salesforce?

Get started free. Integration takes less than five minutes.