Every customer call is a
brand moment.
Retail customers expect the same experience from your contact center that they get in your best store. Unbound puts order data, purchase history, and every channel in one agent desktop.
Get a DemoRetail CX is a loyalty problem
Your customers compare your service to every other brand they buy from. When your contact center runs on disconnected tools, the experience gap shows — and loyalty follows.
Order Chaos
WISMO ("where is my order?") accounts for 30-50% of inbound contact center volume. Agents toggle between OMS, shipping tools, and the CRM to answer a single question.
Channel Fragmentation
Customers reach out via Instagram DM, website chat, email, and phone — often about the same issue. Each channel runs on a different tool with its own data silo.
Seasonal Scaling Pain
Holiday surges demand 2-3x agent capacity. Legacy per-seat pricing punishes seasonal hiring. Training temps on six different tools takes weeks you don't have.
Cart to Contact Gap
Your e-commerce platform knows what the customer browsed and abandoned. Your contact center doesn't. Agents miss conversion opportunities on every call.
Returns Complexity
Return authorization, refund processing, and replacement orders span multiple systems. Each handoff adds 2-3 minutes of handle time and increases error rates.
Brand Experience Mismatch
Your website and stores deliver a premium brand experience. Your contact center delivers hold music, transfers, and "can you repeat that?" The gap erodes loyalty.
Service that sells.
Built on one platform.
Unbound unifies CCaaS, CRM, CDP, and AI so your agents see every order, every interaction, and every opportunity — without switching tabs.
Unified Customer Profiles
Purchase history, browsing behavior, loyalty tier, prior interactions, and open orders surface the moment a customer connects. Agents know the full story before saying hello.
AI-Powered WISMO
Order status, tracking updates, and delivery estimates handled automatically through AI self-service. Agents only touch the exceptions that need human judgment.
Omnichannel Inbox
Instagram, Facebook, website chat, email, SMS, and voice in one queue. A customer who DMs on Instagram and follows up by phone gets the same agent with the same context.
Automated Returns & Exchanges
AI handles return eligibility, label generation, and refund processing. Complex cases escalate to agents with full order and return history pre-loaded.
Seasonal Scaling
Usage-based pricing and one-platform simplicity mean scaling from 50 to 200 agents during peak season without the per-seat tax or multi-tool training overhead.
Revenue-Driving Service
Cart abandonment data, browsing history, and loyalty status visible during live interactions. Agents convert service calls into upsell opportunities with real context.
Service that drives revenue
Turn service into your
competitive advantage.
See how Unbound helps retail brands deliver premium customer experiences at scale — across every channel, every season.
Get a Demo