Patient experience
starts at first contact.
Healthcare organizations handle millions of patient interactions across scheduling, billing, clinical follow-up, and pharmacy. Unbound puts every touchpoint on one HIPAA-ready platform.
Get a DemoHealthcare CX is broken by design
Patients don't blame the scheduling software or the billing vendor. They blame you. And they're right — they shouldn't have to navigate your internal complexity.
HIPAA Compliance Gaps
Patient data crosses systems that weren't built to talk to each other. Every integration point is a potential compliance risk — and an audit liability.
High Call Volume, Low Visibility
Appointment scheduling, prescription refills, billing inquiries, and clinical follow-ups all hit the same queue. Agents lack context to triage or personalize.
EHR Disconnection
Your contact center can't see the EHR. Your EHR can't see the contact center. Patients repeat their history on every call.
Long Handle Times
Agents navigate 4-6 systems per call — patient portal, scheduling tool, billing system, CRM. Each tab switch adds 15-30 seconds of dead air.
Manual Follow-Up
Post-visit surveys, appointment reminders, and care plan follow-ups depend on agents remembering to send them. Most fall through the cracks.
Patient Frustration
Patients expect the same service from their healthcare provider that they get from their bank or retailer. Fragmented systems make that impossible.
One platform for every
patient interaction.
Unbound combines CCaaS, CRM, and AI in a single HIPAA-compliant platform. Patient data stays in one place. Agents see the full picture. Compliance is built in.
HIPAA-Ready Architecture
End-to-end encryption, audit logging, role-based access, and BAA support built into the platform core — not added as a compliance afterthought.
Patient Context at First Ring
Unified patient profiles pull appointment history, billing status, and prior interactions into a single screen. Agents know who's calling and why before they answer.
Intelligent Call Routing
AI classifies inbound calls by intent — billing, clinical, scheduling, pharmacy — and routes to the right team with the right context attached.
Automated Outreach
Appointment reminders, post-visit surveys, prescription refill notifications, and care plan follow-ups trigger automatically based on patient events.
Omnichannel Patient Access
Voice, SMS, chat, email, and patient portal messaging in one queue. Patients choose their channel; agents see the full conversation history regardless.
Real-Time Analytics
Track call volume by department, average wait times, abandonment rates, and patient satisfaction scores from a single dashboard.
Built for healthcare workflows
Health Systems & Hospitals
Centralize patient access across departments — primary care, specialty, imaging, pharmacy — with intelligent routing that classifies intent and attaches clinical context before the agent answers.
Payer & Insurance
Handle member inquiries about claims, benefits, and provider networks with unified data. AI auto-surfaces relevant policy information during calls. Automated follow-ups close the loop on pending claims.
Telehealth & Digital Health
Manage appointment scheduling, pre-visit intake, post-visit follow-up, and ongoing care coordination from one platform. Patient communication stays unified across virtual and in-person touchpoints.
Better outcomes start with
better access.
See how Unbound helps healthcare organizations deliver faster, more personal patient experiences on one compliant platform.
Get a Demo