Results
Real Results from Real Teams
We don't lead with logos. We lead with outcomes.
Here's what actually happens when teams stop duct-taping systems together and move to Unbound.
40% Reduction in Average Handle Time
2.3x Improvement in First Contact Resolution
60% Faster Deployment vs Legacy CCaaS
94% Agent Satisfaction Score
Metrics represent aggregate outcomes observed across Unbound deployments. Individual results vary based on configuration, use case, and team size.
By Use Case What does Unbound move
What does Unbound move
for your team?
Results differ by use case. Here's what teams like yours are seeing.
Inbound Sales
- 28% increase in lead-to-close rate
- 3.1x more cross-sells per interaction
- 18% reduction in cart abandonment on assisted calls
Outbound Sales
- 45% more live connects per agent hour
- 2.7x improvement in pipeline created per campaign
- 31% drop in cost per acquisition
Customer Support
- 40% reduction in average handle time
- 62% of tickets resolved without escalation
- 4.8/5 average post-interaction CSAT score
Healthcare
- 35% reduction in appointment no-show rates
- 52% faster patient intake over the phone
- 99.99% uptime SLA for critical care lines
Financial Services
- 67% reduction in call-back complaints on billing issues
- 2.1x improvement in collections recovery per campaign
- 100% call recording & compliance audit coverage
Retail
- 38% fewer WISMO contacts after order AI automation
- 24% lift in upsell revenue per service interaction
- 50% reduction in seasonal ramp-up time
RESULTS
See What Unbound Can Do
For Your Team
Every contact center is different. Let's talk about your specific goals, team size, and current stack — and show you exactly what's possible.