AI that works
while your agents do too.
Real-time transcription, generative AI, voice synthesis, sentiment analysis, and RAG search built into every layer of the platform.
Intelligence at every
step of the journey.
Generative AI Chat
Multi-turn AI conversations with tool access. Context-aware, session-managed, and connected to your knowledge base and notes. Supports any model or provider.
Real-Time Transcription
Live speech-to-text on every call using Google, Deepgram, Whisper, or Groq. Both sides of the conversation transcribed simultaneously with speaker roles.
Text-to-Speech
Convert any text to natural-sounding audio. 7 voices across Google and Groq. Outputs cached automatically so repeat prompts return instantly.
AI Data Extraction
Automatically extract phone numbers, emails, addresses, names, and intent from any text. Structured outputs, configurable extraction types, high confidence scores.
Sentiment Analysis
Real-time sentiment scoring on every message and call leg. Route, escalate, or adjust tone automatically when sentiment drops.
RAG Knowledge Search
Semantic search over your knowledge base using hybrid keyword + vector retrieval, Reciprocal Rank Fusion, and optional Bedrock reranking. Powers bot answers and agent assist.
Every word.
Every speaker.
Stream live audio through our gRPC transcription pipeline. Both sides of a call captured simultaneously, linked by speaker role, timestamped to the millisecond.
- 4 engines: Google, Deepgram, Whisper, Groq
- 26 languages supported including Spanish, French, German, Mandarin, and more
- Automatic stream splitting: customer and agent transcribed separately
- Confidence scores and word-level timing on every segment
- Feeds directly into sentiment, summaries, and AI assist
Sound human.
Every time.
7 natural voices for your IVR, bot, and outbound flows. TTS results are cached by content hash, so identical prompts return instantly from storage.
Supports MP3, OGG Opus, and WAV output. 26 languages.
Your agents,
with real-time AI assist.
Call arrives
Both audio streams transcribed live as the conversation happens
AI reads along
Intent detected, sentiment tracked, knowledge base searched in the background
Agent sees suggestions
Relevant articles, response suggestions, and escalation prompts surface in real time
Session Cloning
Hand off AI context seamlessly when escalating to a human. The new agent session is pre-loaded with a summary of everything the bot discussed.
Tool-Connected AI
The AI searches your knowledge base, looks up notes, and queries customer records automatically during the conversation.
Pull structure from
any conversation.
Automatically extract structured data from transcripts, chat messages, or any text input.
AI that's actually
built in.
Not an add-on. Not a third-party bolt-on. AI is a first-class citizen in every Unbound workflow.
See It in Action