Northwind Home Goods
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1.4 - Order issues (overnight)
v2.3 published
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ENGAGEMENT
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Inbound chat · order issue
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Bot
Order Support Bot
Resolved
Escalate
Error
Lookup
Look up order (store)
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Say
Hand to support with notes
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Apologize · offer callback
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Say Gather
Offer replacement or refund
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Task to Support queue · bot notes
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Send SMS
Ship replacement · text tracking
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Issue refund · email receipt
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Text the callback time
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Say Intent
Anything else on the order?
Return
Billing
No match
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Find return label
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Billing opens at 8am
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Thanks for shopping Northwind
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End
Summary to CRM